Someone accountable when the automation breaks at 2am
Ongoing maintenance, monitoring, and iteration for the systems we build and the ones you already run - under a response SLA you can plan around.
Automation and internal software need an owner. Without one, small breakages accumulate until the team quietly goes back to doing it by hand.
A named engineer holds context on your systems, responds inside an agreed SLA, and spends a fixed share of each month improving things rather than only firefighting.
We document your systems, access paths, and escalation contacts, then set up monitoring where it is missing.
Incidents handled to SLA, with a written post-incident note for anything that reached a customer.
A fixed number of days each month goes to the backlog, so the system gets better rather than merely staying alive.
A session on architecture, cost, risk, and what should be built or retired next.
A named engineer who knows your systems
Defined response times instead of best effort
Small improvements shipped every month
Monitoring and on-call coverage
Guaranteed response and resolution targets
Monthly improvement allocation
Quarterly architecture and cost review
Engagement: Monthly retainer, 30-day rolling
Timeline: Onboarding complete in 2 weeks
Discuss This ServiceRelated Work
Retail & e-commerce
Storefront, ERP, helpdesk, email, loyalty, and warehouse each held a different version of the customer. We built the integration layer that reconciled them.
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